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Organization: Ontario. Ministry of Health and Long-Term Care - Hamilton Service Area Office  
Phone Numbers: 905-546-8294 (Complaints and Concerns - Call InfoLine: 1-866-434-0144)
Toll-Free: 1-800-461-7137
Fax: 905-546-8255
Ellen Fairclough Bldg
119 King St W, 11th Flr
Hamilton, ON
L8P 4Y7
Intersection: James St S and King St W
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30 am-5 pm
Service Description: Addresses issues and concerns related to long-term care homes.
  • Hamilton Service Area Office (HSAO) - Compliance and inspection.
  • Central Intake Assessment and Triage Team (CIATT) - Receives and triages complaints/concerns to five Provincial Service Area Offices (SAO).

Fees: None
Application: Contact for information
Eligibility - Population(s) Served: Open to all
Languages: English ; French
Area(s) Served:
Brant County ; Haldimand County ; Halton Region ; Hamilton (City of) ; Mississauga ; Niagara Region ; Norfolk County ; Peel Region  
See Also: Residential Care Advocacy and Care Standards

This information was last completely updated on March 21, 2016

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